Terms of Service

Version . By creating an account you agree to these terms and to our Privacy Policy.

1. The service

is run by . It connects customers with local restaurants and independent riders in . Restaurants prepare the food, riders deliver it, and we run the app, support and payments between partners.

2. Your account

Use your real name and your own mobile number. Keep your password secret: we will never ask for it.
One person, one account per role. You are responsible for what happens on your account.
You must be 18 or older, or have a parent's or guardian's permission.

3. Orders, prices and payment

Restaurants set menu prices. Delivery and service fees are shown before you place an order, and the total you see is the total you pay.
You can pay online when you order (GCash, Maya or debit/credit card, processed by our payment partner Maya; we never see or store your card number), or in cash on delivery. The restaurant receives an online order only after it is paid; unpaid orders are cancelled after 20 minutes.
Hand-over orders have a 4-digit delivery code. Give it to the rider only after you have received your food (and paid, for cash). Giving the code confirms you received the order. For "Leave at my door / front desk" (online payment only), the rider's photo of where the food was left confirms delivery.
Be at the address or reachable by phone. If the rider can't reach you after waiting, the order may be cancelled and you will not get the food cost back (it pays the restaurant and rider).
Cash payment may be limited for a first order and turned off after missed cash orders (no-shows or cancelling after the food was cooked).

4. Cancellations and refunds

Cancelling is free, with a full refund, until the restaurant accepts the order.
After the restaurant starts cooking you can still cancel: online payments are refunded except the food cost, which pays the restaurant. Once the food is ready or on the way, the order can't be cancelled.
Refunds go back to how you paid. GCash and Maya refunds are usually quick; card refunds can take several days to appear, depending on your bank.
For missing, wrong or spoiled food, report it in Help within 24 hours, with a photo if possible. When the problem is confirmed, we arrange a re-delivery, a GCash refund for the affected items, or a credit.

5. Restaurant partners

You must hold the permits required by law (business permit, sanitary permit) and keep your food safe and hygienic.
Keep your menu, prices, availability and opening hours accurate. Tell customers about common allergens when they ask.
Seal orders before handing them to riders.
Agreed commissions are shown in the app. We pay your share of delivered orders (cash and online) to your GCash daily. Your share of orders cancelled after you started cooking is paid too. For pickup orders paid at your counter, our share is deducted from your payouts.

6. Riders

Riders are independent partners, not employees. You choose when to go online.
You must have a valid driver's license and a registered vehicle, and follow traffic laws, including wearing a helmet (RA 10054).
No driving under the influence of alcohol or drugs, and no phone use while driving.
Handle food with care. For cash orders, collect the right amount. Cash you hold for us is deducted from your payouts or paid through "Pay Hatid"; above the cash limit shown in the app you receive only online-paid jobs until it is paid. Report a customer as "not there" only after calling and waiting at the address.
Your safety comes first: you may refuse or stop a delivery in dangerous weather or conditions. Tell us through the app.
Use customers' contact details only for the delivery, and never save or share them.

7. Respect and safety

No harassment, threats, discrimination or violence toward customers, riders, restaurant staff or our team. Accounts that break this rule are suspended.
Report any safety concern with the Safety button.
is not an emergency service. In an emergency, call 911 first.
We may pause ordering during storms, flooding or other dangers to keep riders safe.

8. Reviews

Reviews must be honest and based on a real order. We may hide reviews that are abusive, fake, or that contain phone numbers or personal attacks. We do not hide honest negative reviews.

9. Suspension

We may suspend or close accounts that break these terms, commit fraud, fail to remit cash, or put others at risk. You may delete your account at any time in Account → Privacy & security.

10. Liability

We work hard to keep the service running and accurate, but delivery times are estimates and the app may sometimes be unavailable. Restaurants are responsible for the food they prepare. Our responsibility for any single order is limited to the amount paid for that order, except where the law does not allow this limit.

11. Changes and governing law

We may update these terms. If we make important changes, we will tell you in the app first. These terms are governed by the laws of the Philippines. Disputes go to the proper courts of Pangasinan, after we first try to settle them in good faith.

12. Contact

· ·